Most Common Questions 

Anytime! Our Central office is open M-F 9am-5:30pm. Stop by anytime to rent a space. Needing a space after hours or on the weekends? No worries! Give us a call at 616-874-8989 and we will set you up with one. 

When can I move in? 

What size storage unit do I need?

Check out our size guide or give us a call to get a recommendation. 

What type of storage unit should I choose?

Will you be storing any electronics, photos, pictures, or antiques? If so, we think you should consider renting a climate controlled unit. In these units, temperature and humidity is regulated year round. This helps to ensure a safe environment for your items in the hot of summer and in the cold of winter. 

You will have access to your unit 6am to midnight 365 days a year.

What are the access hours?

YES, we do our best to answer our phones on the evenings and weekends. If we don't answer right away, leave us a voicemail and we will be sure to reach back out shortly. 

Will I have someone to contact if I have an issue or question after hours?

How long of a lease am I required to sign?

Our storage units are rented on a month-to-month basis. Feel free to use the space as much as you like or as little as you need. 

We ask for a two weeks notice as a courtesy prior to move out. If you give us notice before the 1st of the month we can even do a prorate going into that next month to save you money on the move out. 

How much notice needs to be given before move out?

YES, you can either provide your own lock to use or you can purchase one in our office for only $12.99. We only allow a shielded lock to be used. If you choose to use your own lock, just make sure it matches our disc lock/shielded lock style and you will be all set. 

Do I need to provide my own lock?

Do you provide moving carts?

YES, we have moving carts available to help you move in at our Central location. 

YES, we have boxes, bubble wrap, tape, mattress covers and other helpful moving supplies available for purchase in our office at the Central location. 

Do you sell boxes and other moving supplies?

Although we highly recommend that you have some sort of insurance to cover your belongings while storing with us, we do not require you to have insurance or purchase ours. If you are looking for insurance coverage we recommend Deans and Homers Insurance. Give us a call if you would like a brochure. ***Please note. Many other storage companies now require you to purchase their insurance which can add $10-45 a month to your rental. 

Am I required to purchase insurance?

 

Renting A Storage Unit 

What is climate control?

To help ensure a consistent environment, temperature is kept between 58F and 75F year round. These units are recommended for storing frajile items like computers, T.V.'s, antiques, photos, books, paintings, and other valuables.

Think of a drive-up unit as an extra garage. These units are on the ground floor and have an exterior entrance which allows for direct access to and from your vehicle.

What is a drive up unit?

Our drive up storage unit doors have a clearance of ? ft high and our ceiling heights are about ? ft high depending on the location. At our Central location, our units have "cathedral" type ceilings where the ceiling height inside the unit follows the roof line. Near the door entrance the ceiling heigh is about ? ft high and reaches up to ?ft high near the center of the building. 

How tall is a typical storage door? How tall are the ceilings?

We accept most credit cards (Visa, Mastercard, American Express), check, money order, cashiers check, and of course, cash. 

What forms of payment do you accept? 

Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

Are there any items that I am not able to store? 

Storage Lease 

Can I book a reservation? 

YES, click here to reserve a unit online or give us a call anytime at 616-874-8989. If you don't see the unit size you are looking for online, give us a call to help. 

We strive to make your storage experience as convenient as possible, including paying your bill.  Monthly payment can be made in-store, over the phone, or online by clicking "Pay" on the home screen. Looking for an even easier way to pay? Ask us about automatic monthly credit card payment options. 

What are my payment options?

YES, on our month to month storage options, we can offer a 5% discount if your prepay for one year and a 3% discount if you prepay for six months. See manager for details. **Please note that this discount does not apply to our Lake Bella Vista storage location because these spaces lease on an annual basis. 

Do you offer discounts for long term storage?

YES, we can offer a 5% discount on a unit to active military. Please see manager for details. 

Do you offer discounts for military?

We work hard to provide a value to our customers through pricing that is fair and by maintaining clean, safe, and secure facilities with exceptional customer service. Please keep in mind that your original monthly rate is not guaranteed for the life of your rental. From time to time, we may find it necessary to make adjustments to our customers’ rental rates in order to keep up with rising costs associated with managing a storage facility. We do promise, however, to give you proper advanced notice if we decide to make any changes. 

Is my price guaranteed as long as I stay? 

YES, just stop by our office to let a manager know and you can pick an available unit you would like to transfer into. 

Can I change to a different size if I've already moved in?